Changing a booking

You can't change a booking online yet. To change your dates, room or number of guests, you cancel the booking and make a new one.

Changing dates, room or guests

A booking can't be edited in place. To change it:

1. Check your cancellation policy on the trip in My Trips.
2. Search again and book the stay you want. The new booking uses today's prices and availability.
3. Once the new booking is confirmed, cancel the old one. See How to cancel a booking.

Booking the new stay first means you don't lose your room if the new dates sell out. If the new dates overlap the old ones at the same hotel, checkout may ask Book a Second Room? Select Yes, add a second room to continue.

The old booking's cancellation policy still applies. If you cancel before a free cancellation deadline, you get the full price back. After the deadline, or on a partially refundable rate, you may get only part of it back, or nothing.

Non-refundable bookings

A non-refundable, non-changeable booking can't be changed. You can't move the dates, room or guests, and cancelling it returns no money. My Trips shows "Non-refundable, non-changeable" on these trips. See Refundable, partially refundable and non-refundable rates.

Other changes

For anything else, such as a misspelled guest name, contact us. We'll check what the hotel allows. We can't promise a change until the hotel agrees.

For requests like early check-in or a particular bed setup, contact the hotel directly. Its phone number and email are at the top of your trip in My Trips. See Check-in basics.

How to reach us

Email support@justgoodtravel.com or chat with us, and we reply Monday to Friday, 9am to 5pm Central Time. Include your confirmation number. If you have an urgent problem at the hotel, call (800) 601-4678, 24/7.