How to cancel a booking and when refunds arrive

You can cancel a booking yourself in My Trips. How much comes back depends on your rate's cancellation policy and when you cancel.

How to cancel

Sign in and open My Trips.
Find the trip under Upcoming Trips. Select Cancel reservation on the trip, or open the trip and select Cancel your booking.
Check the Total Refund shown in the window. This is what you get back if you cancel now.
Select Yes, I'm sure.
Choose a cancellation reason, then select Cancel Reservation.

Cancelling cancels the whole booking, including every room in it. The trip then shows the time you cancelled.

If you see "Refund Failed", try again in a few minutes. If it fails again, contact us.

What happens to your money

The refund follows the policy you agreed to at booking. See Refundable, partially refundable and non-refundable rates.

Before a free cancellation deadline, you get the full price back.
On a partially refundable rate, you get back the percentage that applies on the day you cancel.
On a non-refundable rate, you get nothing back. If the Total Refund shows $0.00, cancelling releases the room but returns no money.

Refunds go back to the card that paid for the booking.

When the refund arrives

Your card is charged when you book, and the charge takes time to finish processing. We can only send a refund after it has.

After you cancel, your trip shows Refund pending until the refund is sent.

If the charge has already finished processing, we send the refund automatically, usually the same day.
If you cancel soon after booking, we send it once the charge finishes processing, usually within 1 to 2 days.

So your statement may show the charge and then a separate refund. The charge does not simply drop off.

Once a refund is sent, it may take 5 to 7 business days to show on your statement, depending on your card issuer.

When you can't cancel online

The Cancel button is greyed out. This usually means your rate is non-refundable and the payment has gone through, so nothing would come back.
There is no Cancel button. Some bookings are paid by invoice. Contact us to cancel these.

If you have an urgent problem at the hotel, call (800) 601-4678, 24/7. For anything else, email support@justgoodtravel.com or chat with us. We reply Monday to Friday, 9am to 5pm Central Time.