My Trips: viewing upcoming and past bookings

My Trips lists every hotel booking made with your account. Sign in, open the account menu at the top of the page and select My Trips.

If a booking is missing, check that you signed in with the same email address you used at checkout.

Upcoming and past trips

My Trips has two lists:

Upcoming Trips: bookings with a check-in date still ahead, soonest first. Each card has a Cancel reservation button. It may be greyed out if the booking can no longer be cancelled for a refund.
Past Trips: stays whose check-in date has arrived, most recent first, plus every cancelled booking. A stay you are in the middle of moves here on check-in day.

Each card in Past Trips shows a status:

Waiting to travel: the stay has started but the checkout day has not passed yet.
Completed: the stay is over.
Cancelled: the booking was cancelled.
Voided: the payment was voided before it finished processing, so the charge did not go through.

Trip details

Select a hotel name or photo to open the trip. The detail page shows:

The hotel's address, phone number, email and a map.
Your confirmation number, the guest name and any additional guests.
What you paid, the payment method, payment date, any coupon and the payment status.
The program you supported and the amount generated for the organization you support.
Check-in and check-out dates, the room, beds and amenities.
The cancellation policy, with a Cancel your booking button while cancelling is still possible.

Show the confirmation number at the front desk if the hotel asks for it.

Cancelling from My Trips

To cancel, select Cancel reservation on the card or Cancel your booking on the detail page, then confirm. The trip moves to Past Trips with the status Cancelled. Whether you get money back depends on your rate. See How to cancel a booking and when refunds arrive and Refundable, partially refundable and non-refundable rates.

Problem with a booking while you are at the hotel? Call (800) 601-4678, 24/7. For anything else, email support@justgoodtravel.com or chat with us. We reply Monday to Friday, 9am to 5pm Central Time.