How to reach us

For an urgent problem during your stay, call (800) 601-4678, 24/7. For everything else, email support@justgoodtravel.com or use chat on the site, and we reply Monday to Friday, 9am to 5pm Central Time.

One team supports both Nonprofit Trips and ScoreMore Travel. You'll always reach a real person on our own team.

Urgent problems during your stay: call 24/7

Call (800) 601-4678 any time, day or night, for:

• Check-in problems, such as the hotel not finding your reservation
• Issues at the property, or anything else that can't wait during your stay

If we miss your call, leave a voicemail and we'll call you back. See The hotel can't find my reservation for what to try at the front desk.

Everything else: email or chat

Email support@justgoodtravel.com or use the chat on the site for:

• Questions about an upcoming booking
• Changes and cancellations
• Receipts and general questions

We answer email and chat Monday to Friday, 9am to 5pm Central Time. You can also call (800) 601-4678 during those hours.

Many answers are already in this help center. For example, see How to cancel a booking and when refunds arrive or Finding your confirmation number, resending it, and receipts.

What to include

To help us find your booking quickly, send:

1. Your confirmation number. It's in your confirmation email and on the trip in My Trips.
2. The email address you used to book.
3. The lead guest's name and your check-in date.
4. A short description of what you need.

We never ask for your card number

We will never ask for your full card number by phone, email or chat. Don't send card details in a message. If someone asks for them while claiming to be us, don't share them, and contact us at support@justgoodtravel.com.