Finding your confirmation number, resending it, and receipts

Your confirmation number is on the payment success screen, in your trip in My Trips, and in your confirmation email. We send that email to the address under Your Contact at checkout.

Which number is which

Your confirmation email has two numbers.

• Booking #, at the top of the email and in the subject line, is our reference for your booking. Give it to us when you contact us.
• Hotel confirmation # is the number the hotel's booking system uses. Give it to the hotel at check-in.

The Confirmation number on the success screen and in My Trips is the same as the Hotel confirmation #. Sometimes the hotel adds its own confirmation code later. When that happens, we email it to you and My Trips shows the hotel's code. Present that code at check-in.

The Reservation name in the email is the lead guest. If the front desk can't find your booking by number, they can search by that name. See problems at the hotel.

Find your confirmation

1. Sign in and open My Trips.
2. Choose your trip. The Confirmation number and Guest name are under your booking details.

The email subject includes the word "Itinerary" and your booking #. If you can't find the email, check your spam or junk folder.

Resending the confirmation email

You can't resend the email yourself. Email support@justgoodtravel.com or chat with us with your booking # or the guest name and dates. We can send it again to the same address or to another one, such as the traveler's.

Receipts

The confirmation email works as your receipt. Its Summary of charges shows the total charged, room price, number of rooms and nights, and taxes and fees. The Resort Fee (due at checkin) row is the total of fees you pay the hotel at check-in, not part of our charge.

My Trips also shows what you paid, the payment method, the payment date, any coupon and the payment status.

For anything you pay at the hotel, such as parking or those check-in fees, ask the front desk for their receipt. If you need a different receipt from us, email support@justgoodtravel.com. We reply Monday to Friday, 9am to 5pm Central Time.