Signing in and managing your account

Select Sign in at the top of any page to sign in, or Register to create a free account. You are taken to our secure sign-in page and then back to where you were.

Ways to sign in

• Email: enter your email address. You can use a password, or ask for a one-time code sent to your inbox.
• Google or Apple: sign in with that account. Use the same email you booked with so your trips show up.

New accounts need to confirm their email address before the first sign-in. If you forgot your password, use the forgot password link on the sign-in page, or sign in with an email code.

"Can't provide a secure connection" or the sign-in page will not load

This usually means something on your network is blocking our sign-in page, idp.justgoodtravel.com. Try these steps:

1. Switch networks. For example, turn off Wi-Fi and use mobile data.
2. Turn off any VPN, ad blocker or security software that scans web traffic, then try again.
3. Try a different browser, or a private window.
4. On a work or school network, ask your IT team to allow idp.justgoodtravel.com.

If it still fails, email support@justgoodtravel.com with the exact error message and the address shown in your browser bar.

Updating your details

1. Sign in, open the account menu and select My Account.
2. Edit your first and last name, date of birth, mobile number or address.
3. Select Save.

You cannot change the email address on your account yourself. To change it, email support@justgoodtravel.com from the address on your account.

Deactivated account

If you see "Your account has been deactivated," you cannot sign in. Email support@justgoodtravel.com or chat with us and we will look into it.

Deleting your account

There is no option to delete your account on the site. To ask us to close it, email support@justgoodtravel.com from the address on your account. We reply Monday to Friday, 9am to 5pm Central Time.